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Uber just cut a chunk of its customer service workforce in the name of AI efficiency, and it is far from alone. The real question is whether these scattered layoffs signal the early edge of a wave that could reshape employment across entire industries.
(Bloomberg) -- Uber Technologies Inc. said it has cut 10% of jobs within its customer service operations as part of a broader effort to simplify its ranks and “embrace artificial intelligence.” Most Read from BloombergTrump’s 100% Generic Drug Duty Threatens US Low-Cost SupplyApple Plans Overhaul of MacBooks, iMac in Push to Meet AI DemandHegseth Turns to UNC, Virginia Tech After Dropping Ivy LeagueApple to Launch ‘Upgrade’ Device Leasing Program With Klarna to Spur SalesTrump Extends Pardons to
Following the footsteps of major cryptocurrency companies like Block (NYSE: XYZ), Ethereum Foundation, Coinbase Global (Nasdaq: COIN), and MARA Holdings (Nasdaq: MARA), another firm has decided to fire staff. Launched in 2011, BitGo Holdings (NYSE: BTGO) is a crypto ...
It has become a pattern. A public company lays off employees and says it has found new efficiencies due to AI. Its stock trades higher immediately. This happened yesterday. The job loss count was modest. Groupon (NASDAQ: GRPN) cut 400 people, but the cut was high relative to its overall employee count. It employs a ... Another Company Trades AI Layoffs For Stock Price
Jason Calacanis used Block (NYSE:XYZ) as a case study on a recent This Week in Startups episode to argue that AI-driven productivity gains have become a prisoner’s dilemma for every public company CEO. Block cut over 4,000 people in February 2026, taking headcount from over 10,000 to under 6,000. Three months later, the company posted ... Block’s 40% Layoffs Will Drive 62% Earnings Growth: ‘If You Don’t Have Time to Use AI, You Don’t Have a Job’
AI is rarely the sole reason companies cite when taking layoffs, with most still pointing to wider corporate restructuring or macroeconomic headwinds. On Wednesday, Cisco Systems announced plans to cut under 4,000 jobs, or about 5% of its workforce. The announcement arrived the same day the tech giant unveiled record revenue for its third fiscal quarter, amid soaring demand for its AI tools and infrastructure.
The payments company posted strong adjusted earnings following a dramatic downsizing, which management attributed to the influence of artificial intelligence.
Block, Coinbase, PayPal, Crypto.com, and others are tying job cuts to AI as investors question real efficiency gains.
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